TOOLKIT

;

CGU

Version : 2026.1 En vigueur le : 15/01/2026

GENERAL TERMS OF USE

 

PREAMBLE

The simplified joint-stock company (société par actions simplifiée) LORENS, registered with the Trade and Companies Register (RCS) of LYON under number 983 501 511, whose registered office is located at 1, rue du Plat, 69002 LYON (hereinafter “LORENS”), publishes and operates the LORENS TOOLKIT platform accessible at localhost (hereinafter the “Platform”).

The Platform enables Users, upon request or via a tailored subscription service, to access a database composed of film extracts compiled, categorized and geolocated on an interactive map according to their filming locations (hereinafter the “Service(s)”).

These General Terms of Use (hereinafter the “GTU”) set out the terms and conditions for using the Services provided by LORENS on the Platform. They govern all relationships between LORENS and any User, who expressly accepts the terms of the GTU. Prior reading and unconditional acceptance of these GTU are mandatory and condition access to and use of the Site and the Services. LORENS enables the User to retain the GTU on a durable medium. The User may consult or print the GTU in force at any time, as available on the Platform. Upon acceptance, these GTU are concluded for the entire period of use of the Platform and the Services offered thereon, unless otherwise provided herein. LORENS reserves the right to amend the GTU at any time as it deems necessary or useful, in particular to reflect regulatory, legislative and case-law developments, as well as changes to the Platform and the Services. LORENS undertakes to inform Users as soon as possible at the email address provided by the User. If the User continues to use the Platform after the amendments take effect, the User irrevocably accepts the amended GTU. If the User does not approve the amended or supplemented GTU, the User’s only option is to cease accessing and using the Platform. The GTU applicable are those in force at the time of access to the Platform, unless mandatory legal provisions provide otherwise.

The User is expressly informed that the only version of the GTU that is binding is the version available online on the Platform, which the User acknowledges and accepts without restriction, and undertakes to consult systematically upon each connection.

DEFINITIONS

  • Platform: refers to the LORENS TOOLKIT platform.
  • User: refers to any natural person who connects to the Platform.
  • Account: refers to the space reserved for the User enabling access to the Services.
  • Login Credentials: refers to the User’s email address which, together with the password, enables access to the Account.
  • LORENS Content: refers to all digital content made available on the Platform by LORENS, including in particular film extracts, associated information, geolocation elements, and any other multimedia medium accessible via the Site.
  • Services: refers to all services offered on the Platform, including in particular the ability to search for, view and select LORENS Content, as well as any other functionality or service offered by LORENS on the Platform in connection with access to and use of LORENS Content.
  • General Terms of Use (GTU): refers to this document governing the relationship between LORENS and Users regarding access to and/or use of the Platform.
  • General Subscription Terms (GST): refers to the general subscription terms governing the relationship between LORENS and Users regarding access to and/or use of the Platform and the Services offered.

ARTICLE 1: DESCRIPTION OF THE SERVICES

The User may access and benefit from the Services offered on the Platform.

In particular, the Platform enables each User to:

  • create a personal account granting access to the Services offered by LORENS;
  • view, select and use LORENS Content on demand and/or under a tailored subscription.

 

ARTICLE 2: ACCESS TO THE PLATFORM

The Services offered by LORENS are available on the Platform, accessible via the following link: http://localhost/en/my-account-2/.

Access to the Platform is via a secure connection using Login Credentials (email address and password).

Access may be made from any type of device connected to the internet.

Connection fees, charges and any taxes requested by telecommunications network access providers are borne exclusively by the Users.

 

ARTICLE 3: CREATION AND OPERATION OF THE ACCOUNT

3.1 Account Creation

To access the Services, the User must have an Account.

Creating an Account is free of charge.

To do so, the User must complete the dedicated form with the company name, registered office address, RCS/Siret number, and the first name, last name and contact details of its legal representative.

Only a fully completed profile enables access to the Services offered by LORENS.

Any person wishing to register on the Platform must certify that they are of legal age and have full legal capacity to contract.

LORENS may request any supporting documents necessary to carry out required checks. Failing provision of such documents, the Account may be deleted temporarily or permanently.

The User undertakes to provide truthful and accurate information about their situation in order to benefit fully from the Platform’s functionalities. If the User provides information that is false, inaccurate, outdated, incomplete, misleading or likely to mislead, LORENS reserves the right to suspend access to or close the Account, without compensation or prior notice, temporarily or permanently.

LORENS does not verify the content, accuracy or reliability of the information provided by the User at the time of registration and cannot under any circumstances be held liable for the information contained in the User’s profile.

3.2 Access to the Account

The User may connect at any time to their Account by entering their email address and password, known only to the User and to which LORENS has no access.

This space enables the User to view their personal information, subscriptions or purchases.

Each User may amend their personal information in the event of a change in circumstances. LORENS cannot be held liable for any consequences arising from a User’s failure to update their personal information.

3.3 Management of Login Credentials

Login Credentials are strictly personal and confidential. The User undertakes not to disclose them to third parties in any form and to do everything possible to keep them confidential.

The User is solely and exclusively responsible for the use of their Login Credentials, in particular if used by a third party. LORENS shall not under any circumstances be held liable for third-party access to data/files accessible from the Account; the User alone shall bear any consequences of such access. In no event shall LORENS be held liable in the event of identity theft of a User.

Any access to the Platform and any action carried out from an Account shall be deemed to have been carried out by the User holding such Account, insofar as LORENS has no obligation and does not have the technical means to verify the identity of persons accessing the Platform from an Account.

In the event of loss/forgetting or theft of their Login Credentials, including where the User notices malicious or abnormal use of their Account, the User undertakes to inform LORENS without delay.

 

ARTICLE 4: SUSPENSION AND CLOSURE OF THE ACCOUNT

4.1 Account Closure by the User

The User may request deletion of their Account at the end of their subscription or after purchasing Content, by sending an email request to LORENS at the following address: info.lorens-tours.com.

Deletion of the Account results in permanent loss of access to the Platform and all associated data, with no possibility of recovery.

4.2 Suspension and Closure of the Account by LORENS

LORENS reserves the right to suspend or close the User’s Account and their access to all or part of the Platform in the event of:

  • a serious or repeated breach by the User of these GTU and, in particular, in the event of fraudulent or unlawful use of the Site or the Services offered;
  • a breach of the law or a court decision;
  • failure to pay subscription instalments.

LORENS shall inform the User of the closure or suspension of their Account and the reasons for it by any written means.

The User may request reinstatement of their Account by email to LORENS.

LORENS shall respond to such request as soon as possible.

 

ARTICLE 5: PAYMENT TERMS – PRICES

By registering on the Platform, the User benefits from access to LORENS Content under the pricing conditions agreed when placing their order.

Payment for the Services is made online via a secure payment service.

The online payment service is provided by an independent electronic money institution operated by WOOCOMMERCE.

The User may review WOOCOMMERCE’s data protection policy at the following link: https://automattic.com/privacy/.

The User acknowledges having fully read and accepted the terms and conditions of said organization before accessing its services and adhering to them.

The terms and conditions applicable to the online payment service are those of WOOCOMMERCE, which the User must accept before validating payment for their order.

When validating their order, the User may access the payment service by clicking the “Validate and pay” tab available on the order summary page.

By clicking “Validate and pay”, the User is redirected directly to WOOCOMMERCE’s payment interface, where the User must validate and accept that institution’s terms and conditions.

Payment management is the sole responsibility of said institution and/or its affiliated companies. LORENS nevertheless remains the Users’ main point of contact in the event of difficulties encountered when using this service. To this end, the User undertakes to inform LORENS as soon as possible of any difficulty encountered when using the payment service so that LORENS may cooperate in resolving it.

Any absence, rejection or refusal of payment shall result in automatic cancellation of the order, without prejudice to any claim for damages that may arise therefrom.

ARTICLE 6: LIABILITY

Liability of LORENS

LORENS endeavors, insofar as possible, to ensure continuous accessibility to the Platform and the Services offered, without however guaranteeing continuity, permanence or compatibility with each User’s operating systems or browsers.

Consequently, LORENS cannot be held liable for any inaccessibility of the Platform or interruption of the Services, whatever the cause, including but not limited to computer viruses, unlawful intrusions into an automated data processing system, or any permanent or temporary service outage.

In particular, LORENS shall not be liable if Users are unable to connect to all or part of the Platform due to disruption of telecommunications providers, network congestion or failure of the User’s installations and equipment, it being recalled that the User alone chooses their operator and internet access provider.

Operation of all or part of the Platform may be temporarily interrupted, in particular in the event of force majeure, scheduled or unscheduled maintenance, updates or technical improvements, emergency repairs, to evolve the content and/or presentation of the Platform, or due to circumstances beyond LORENS’s control.

LORENS undertakes to take all reasonable measures to limit such disruptions where attributable to it. In the event of planned interruption, notice shall be given by a warning displayed on the Platform home page.

LORENS shall not be liable for direct or indirect damages that may result from such changes, temporary unavailability or closure of the Platform, malfunction, impossibility of access, suspension or interruption of the Platform, or poor conditions of use, whatever the cause.

LORENS implements all reasonable means, in accordance with the state of the art and applicable regulations, to secure the Platform and the data processing carried out in connection with its use.

LORENS cannot be held liable in the event of accidental destruction of the User’s data, whether by LORENS, the User or a third party using the Login Credentials or any other unlawful intrusion, as backup of such data is the sole responsibility of the User.

Moreover, LORENS’s liability cannot be engaged due to the communication of inaccurate or incomplete information by a User, nor in the event of faulty or fraudulent behavior on their part.

Finally, LORENS is independent from its partners and does not act, in any case, as agent or representative of said service providers.

ARTICLE 7: USER OBLIGATIONS

LORENS Content is made available to the User for strictly professional use, in the context of their tourism activity, and exclusively for the purpose of organizing their tours and cultural visits.

Any other use of LORENS Content by a User is prohibited, including in particular:

  • exploitation of LORENS Content for resale, rental or free or paid distribution to third parties other than its clients;
  • use or viewing of LORENS Content within a company or establishment, in the presence of several persons, outside the scope of its authorized tourism services;
  • modification or alteration in any way of LORENS Content.

The User is also prohibited from:

  • diverting, disabling, using fraudulently LORENS Content or interfering with the Platform’s functionalities, in particular those preventing or restricting copying or any other unlawful use of the Content;
  • accessing the Platform through automated processes (such as robots, botnets, scrapers or similar tools);
  • disrupting or interrupting access to or operation of the Platform, servers or networks connected to it, or violating requirements, procedures, rules or regulations applicable to such networks or tools;
  • harming, intentionally or negligently, any user, host or network, in particular by introducing a virus, causing saturation or flooding the server;
  • probing, scanning or testing the vulnerability of a system, or breaching security, authentication or prior authorization measures;
  • impersonating another person or using another User’s Login Credentials;
  • engaging, directly or indirectly, in unlawful activity or inciting a third party to do so, or any other activity likely to infringe the rights or interests of LORENS, its partners, clients or any other User;
  • transmitting or communicating, by any means, information relating to the Platform to any person not authorized by LORENS and/or in breach of applicable national or international laws and regulations.

The Content made available on the Platform is not downloadable.

The User may access and distribute it only to their clients via the means provided by the Platform, in particular via QR Code.

The User who subscribes or makes a purchase is solely responsible for the configuration and proper functioning of their IT system, as well as their internet access, to enable playback and distribution of LORENS Content to their clients.

The User must implement, at their own expense, all IT and telecommunications means necessary, as well as the associated settings, to access the Platform and use the Services.

The User warrants that their IT configuration is free of viruses, in perfect working order, and undertakes to implement all necessary measures and protections to secure their hardware and software.

The User is solely responsible for use of the Platform and all operations carried out using their email address and password.

The User assumes full responsibility for their use of the Content made available to them and for any damage that may result from non-compliant use.

Any use of the Platform and its Services must comply with these GTU.

In the event of abusive or non-compliant use, LORENS reserves the right to suspend or permanently delete the User’s Account, without prejudice to any damages action that may result from improper use.

The User undertakes to defend, indemnify and hold harmless LORENS, as well as its representatives, employees, partners and service providers involved in access to and use of the Platform, from any claim, complaint, demand, damage (direct or indirect), known or unknown, including reasonable attorneys’ fees, resulting from the User’s failure to comply with the GTU, the law or a third party’s rights.

 

ARTICLE 8: CONFIDENTIALITY

LORENS ensures the confidentiality of all information provided by Users during registration. This information shall be visible only to LORENS and its partners.

ARTICLE 9: INTELLECTUAL PROPERTY

LORENS is the sole and exclusive holder of all intellectual property rights attached to its brand, as well as to the Content made available.

These GTU do not entail any assignment, of any nature whatsoever, of intellectual property rights in the content accessible on and/or via the Platform, including, without limitation: trade names, images, videos, logos, trademarks, texts, documentation.

Subject to acceptance of and compliance with these GTU, the User benefits only, for the term of the contract, from a personal, non-exclusive, non-transferable right of access to the Platform and its content, within the limit necessary for use of the Services.

In this regard, the User is strictly prohibited from:

  • altering or modifying, in any manner whatsoever, LORENS Content;
  • making any reproduction or representation, in whole or in part;
  • or allowing a third party to access it without LORENS’s authorization.

All rights not expressly granted by these GTU are reserved by LORENS.

ARTICLE 10: GOVERNING LAW AND JURISDICTION

The contractual relationships between LORENS and its Users are governed by French law and fall within the jurisdiction of the courts of LYON.

ARTICLE 11: SEVERABILITY

If one or more provisions of the GTU are declared invalid, the remaining provisions shall retain their full force and scope.

ARTICLE 12: ASSIGNMENT / TRANSFER

LORENS reserves the right to substitute, in any manner whatsoever, any other person in the performance of all or part of its rights and obligations under these GTU, without having to obtain any prior agreement.