{"id":32800,"date":"2026-03-17T11:55:52","date_gmt":"2026-03-17T10:55:52","guid":{"rendered":"https:\/\/app.lorens-tours.com\/faq\/"},"modified":"2026-03-17T12:17:34","modified_gmt":"2026-03-17T11:17:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/app.lorens-tours.com\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<header class=\"d-flex align-items-center justify-content-between justify-content-xxl-center position-relative py-3 py-sm-4 py-xxl- px-4 px-lg-5\">\n    <div class=\"d-flex flex-column flex-sm-row align-items-start align-items-sm-center pe-xxl-5\">\n        <figure class=\"m-0 me-4 me-lg-5 logo\">\n            <a href=\"https:\/\/app.lorens-tours.com\/en\/\" class=\"custom-logo-link\" rel=\"home\"><img loading=\"lazy\" decoding=\"async\" width=\"419\" height=\"103\" src=\"https:\/\/app.lorens-tours.com\/wp-content\/uploads\/2025\/04\/lorens.svg\" class=\"custom-logo\" alt=\"Lorens\" \/><\/a>        <\/figure>\n                    <h1 class=\"fs-50 fw-700 mt-2 mt-sm-0 mb-0 mx-0 px-sm-4 px-lg-5 deco-color-left deco-color-right text-blue header-toolkit\">\n                TOOLKIT            <\/h1>\n            <style>\n                @media (max-width: 575px) {\n                    .header-toolkit:before, .header-toolkit:after {\n                        display: none;\n                    }\n                }\n\n            <\/style>\n            <\/div>\n\n            <div class=\"langues ms-4\">\n<div role=\"navigation\" aria-label=\"Language Switcher\" class=\"wpml-ls-statics-shortcode_actions wpml-ls wpml-ls-legacy-list-horizontal\">\n\t<ul><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-fr wpml-ls-first-item wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/app.lorens-tours.com\/\" hreflang=\"fr\" lang=\"fr\" class=\"wpml-ls-link\" aria-label=\"Switch to French (Fran\u00e7ais)\" title=\"Switch to French (Fran\u00e7ais)\">\n\t\t\t\t\t<span class=\"wpml-ls-native\">Fran\u00e7ais<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>French<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-en wpml-ls-current-language wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/app.lorens-tours.com\/en\/\" hreflang=\"en\" lang=\"en\" class=\"wpml-ls-link\" aria-current=\"page\" aria-label=\"Switch to English (English)\" title=\"Switch to English (English)\">\n\t\t\t\t\t<span class=\"wpml-ls-native\">English<\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-es wpml-ls-last-item wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/app.lorens-tours.com\/es\/\" hreflang=\"es\" lang=\"es\" class=\"wpml-ls-link\" aria-label=\"Switch to Spanish (Espa\u00f1ol)\" title=\"Switch to Spanish (Espa\u00f1ol)\">\n\t\t\t\t\t<span class=\"wpml-ls-native\">Espa\u00f1ol<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Spanish<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t<\/li><\/ul>\n<\/div>\n<\/div>; \n    <\/header>\n<section class=\"deco-color-bottom-big\"><\/section>\n<section class=\"deco-color-bottom-big\">\n    <div class=\"container-custom py-4\">\n        <h1 class=\"text-uppercase fw-900 c-blue mb-4\">Frequently Asked Questions<\/h1>\n\n                                                                        <h2 class=\"lorens-faq-category-title text-uppercase fw-900 c-blue mt-5 mb-3\">Content protection and terms of use<\/h2>\n                \n                <div class=\"accordion lorens-faq-accordion\" id=\"lorens-faq-accordion-842\">\n                                                                    <div class=\"accordion-item mb-3 border-0 rounded-0 overflow-hidden\">\n                            <h3 class=\"accordion-header\" id=\"lorens-faq-item-32844-heading\">\n                                <button class=\"accordion-button collapsed fw-900 text-uppercase\"\n                                        type=\"button\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#lorens-faq-item-32844-collapse\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"lorens-faq-item-32844-collapse\">\n                                    Am I legally covered when using the film clips?                                <\/button>\n                            <\/h3>\n                            <div id=\"lorens-faq-item-32844-collapse\"\n                                 class=\"accordion-collapse collapse\"\n                                 aria-labelledby=\"lorens-faq-item-32844-heading\"\n                                 data-bs-parent=\"#lorens-faq-accordion-842\">\n                                <div class=\"accordion-body bg-white\">\n                                    <p>Yes.<br \/>\nBy accepting the <strong>subscription terms and conditions<\/strong>, guides are authorised to use the clips within a <strong>professional, educational and cultural context<\/strong>.<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                    <div class=\"accordion-item mb-3 border-0 rounded-0 overflow-hidden\">\n                            <h3 class=\"accordion-header\" id=\"lorens-faq-item-32847-heading\">\n                                <button class=\"accordion-button collapsed fw-900 text-uppercase\"\n                                        type=\"button\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#lorens-faq-item-32847-collapse\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"lorens-faq-item-32847-collapse\">\n                                    Can I share my subscription with a colleague?                                <\/button>\n                            <\/h3>\n                            <div id=\"lorens-faq-item-32847-collapse\"\n                                 class=\"accordion-collapse collapse\"\n                                 aria-labelledby=\"lorens-faq-item-32847-heading\"\n                                 data-bs-parent=\"#lorens-faq-accordion-842\">\n                                <div class=\"accordion-body bg-white\">\n                                    <p>No.<br \/>\nSubscriptions are <strong>personal and non-transferable<\/strong>.<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                    <div class=\"accordion-item mb-3 border-0 rounded-0 overflow-hidden\">\n                            <h3 class=\"accordion-header\" id=\"lorens-faq-item-32841-heading\">\n                                <button class=\"accordion-button collapsed fw-900 text-uppercase\"\n                                        type=\"button\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#lorens-faq-item-32841-collapse\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"lorens-faq-item-32841-collapse\">\n                                    Can participants download the sequences?                                <\/button>\n                            <\/h3>\n                            <div id=\"lorens-faq-item-32841-collapse\"\n                                 class=\"accordion-collapse collapse\"\n                                 aria-labelledby=\"lorens-faq-item-32841-heading\"\n                                 data-bs-parent=\"#lorens-faq-accordion-842\">\n                                <div class=\"accordion-body bg-white\">\n                                    <p>No.<br \/>\nThe content is <strong>secured and cannot be downloaded<\/strong>. It can only be viewed through the application as part of the guided tour.<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                    <div class=\"accordion-item mb-3 border-0 rounded-0 overflow-hidden\">\n                            <h3 class=\"accordion-header\" id=\"lorens-faq-item-32850-heading\">\n                                <button class=\"accordion-button collapsed fw-900 text-uppercase\"\n                                        type=\"button\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#lorens-faq-item-32850-collapse\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"lorens-faq-item-32850-collapse\">\n                                    Why are some film clips not available?                                <\/button>\n                            <\/h3>\n                            <div id=\"lorens-faq-item-32850-collapse\"\n                                 class=\"accordion-collapse collapse\"\n                                 aria-labelledby=\"lorens-faq-item-32850-heading\"\n                                 data-bs-parent=\"#lorens-faq-accordion-842\">\n                                <div class=\"accordion-body bg-white\">\n                                    <p>The selection of clips is based on <strong>pedagogical, narrative and cultural criteria<\/strong>, ensuring that the material remains relevant for interpreting the destination through cinema.<\/p>\n<p>If you would like to suggest additional clips or films, you can contact us at:<br \/>\n<a href=\"mailto:info@lorens-tours.com\"><strong>info@lorens-tours.com<\/strong><\/a><\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                                                                <h2 class=\"lorens-faq-category-title text-uppercase fw-900 c-blue mt-5 mb-3\">How the application works<\/h2>\n                \n                <div class=\"accordion lorens-faq-accordion\" id=\"lorens-faq-accordion-838\">\n                                                                    <div class=\"accordion-item mb-3 border-0 rounded-0 overflow-hidden\">\n                            <h3 class=\"accordion-header\" id=\"lorens-faq-item-32817-heading\">\n                                <button class=\"accordion-button collapsed fw-900 text-uppercase\"\n                                        type=\"button\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#lorens-faq-item-32817-collapse\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"lorens-faq-item-32817-collapse\">\n                                    Are the film clips streamed?                                <\/button>\n                            <\/h3>\n                            <div id=\"lorens-faq-item-32817-collapse\"\n                                 class=\"accordion-collapse collapse\"\n                                 aria-labelledby=\"lorens-faq-item-32817-heading\"\n                                 data-bs-parent=\"#lorens-faq-accordion-838\">\n                                <div class=\"accordion-body bg-white\">\n                                    <p>No.<br \/>\nThe clips are <strong>preloaded onto the device when preparing the tour<\/strong>, ensuring smooth playback even in areas without mobile coverage.<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                    <div class=\"accordion-item mb-3 border-0 rounded-0 overflow-hidden\">\n                            <h3 class=\"accordion-header\" id=\"lorens-faq-item-32814-heading\">\n                                <button class=\"accordion-button collapsed fw-900 text-uppercase\"\n                                        type=\"button\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#lorens-faq-item-32814-collapse\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"lorens-faq-item-32814-collapse\">\n                                    Does the application work without an internet connection?                                <\/button>\n                            <\/h3>\n                            <div id=\"lorens-faq-item-32814-collapse\"\n                                 class=\"accordion-collapse collapse\"\n                                 aria-labelledby=\"lorens-faq-item-32814-heading\"\n                                 data-bs-parent=\"#lorens-faq-accordion-838\">\n                                <div class=\"accordion-body bg-white\">\n                                    <p>Yes.<br \/>\nOnce the application has been installed in an area with a good connection (4G or 5G), the selected sequences are <strong>preloaded onto your device<\/strong>.<\/p>\n<p>During the tour itself, the application works <strong>fully offline<\/strong>.<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                    <div class=\"accordion-item mb-3 border-0 rounded-0 overflow-hidden\">\n                            <h3 class=\"accordion-header\" id=\"lorens-faq-item-32820-heading\">\n                                <button class=\"accordion-button collapsed fw-900 text-uppercase\"\n                                        type=\"button\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#lorens-faq-item-32820-collapse\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"lorens-faq-item-32820-collapse\">\n                                    How far in advance are QR codes generated?                                <\/button>\n                            <\/h3>\n                            <div id=\"lorens-faq-item-32820-collapse\"\n                                 class=\"accordion-collapse collapse\"\n                                 aria-labelledby=\"lorens-faq-item-32820-heading\"\n                                 data-bs-parent=\"#lorens-faq-accordion-838\">\n                                <div class=\"accordion-body bg-white\">\n                                    <p>QR codes are usually generated <strong>shortly before the tour<\/strong>, either a few hours in advance or directly at the start of the visit.<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                    <div class=\"accordion-item mb-3 border-0 rounded-0 overflow-hidden\">\n                            <h3 class=\"accordion-header\" id=\"lorens-faq-item-32823-heading\">\n                                <button class=\"accordion-button collapsed fw-900 text-uppercase\"\n                                        type=\"button\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#lorens-faq-item-32823-collapse\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"lorens-faq-item-32823-collapse\">\n                                    What if the application does not install properly on a participant\u2019s phone?                                <\/button>\n                            <\/h3>\n                            <div id=\"lorens-faq-item-32823-collapse\"\n                                 class=\"accordion-collapse collapse\"\n                                 aria-labelledby=\"lorens-faq-item-32823-heading\"\n                                 data-bs-parent=\"#lorens-faq-accordion-838\">\n                                <div class=\"accordion-body bg-white\">\n                                    <p>Don\u2019t worry \u2014 this happens <strong>very rarely<\/strong>, and usually only with <strong>older devices<\/strong> or when the connection during installation was unstable.<\/p>\n<p>In these situations, a guide will always find a simple solution.<\/p>\n<p>For example, you can:<\/p>\n<ul>\n<li>invite the participant to <strong>watch the clips together with a companion<\/strong> (partner, friend or another member of the group)<\/li>\n<li>or simply <strong>show the clips directly from your own device<\/strong><\/li>\n<\/ul>\n<p>Remember that the Lorens experience is primarily about <strong>discovering cinema collectively within the real urban landscape<\/strong>.<\/p>\n<p>Watching these clips <strong>in the very place where they were filmed<\/strong> is already a unique experience. Individual viewing is not the main point \u2014 <strong>the guide\u2019s interpretation and the shared moment with the group remain at the heart of the visit.<\/strong><\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                    <div class=\"accordion-item mb-3 border-0 rounded-0 overflow-hidden\">\n                            <h3 class=\"accordion-header\" id=\"lorens-faq-item-32811-heading\">\n                                <button class=\"accordion-button collapsed fw-900 text-uppercase\"\n                                        type=\"button\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#lorens-faq-item-32811-collapse\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"lorens-faq-item-32811-collapse\">\n                                    Which devices are compatible with Lorens Toolkit?                                <\/button>\n                            <\/h3>\n                            <div id=\"lorens-faq-item-32811-collapse\"\n                                 class=\"accordion-collapse collapse\"\n                                 aria-labelledby=\"lorens-faq-item-32811-heading\"\n                                 data-bs-parent=\"#lorens-faq-accordion-838\">\n                                <div class=\"accordion-body bg-white\">\n                                    <p>Lorens Toolkit runs as a <strong>web app (PWA)<\/strong> and works with most <strong>iOS and Android smartphones<\/strong>, without the need to download anything from an app store.<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                    <div class=\"accordion-item mb-3 border-0 rounded-0 overflow-hidden\">\n                            <h3 class=\"accordion-header\" id=\"lorens-faq-item-33035-heading\">\n                                <button class=\"accordion-button collapsed fw-900 text-uppercase\"\n                                        type=\"button\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#lorens-faq-item-33035-collapse\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"lorens-faq-item-33035-collapse\">\n                                    Why do some sequences appear in a language different from the working language selected on the platform?                                <\/button>\n                            <\/h3>\n                            <div id=\"lorens-faq-item-33035-collapse\"\n                                 class=\"accordion-collapse collapse\"\n                                 aria-labelledby=\"lorens-faq-item-33035-heading\"\n                                 data-bs-parent=\"#lorens-faq-accordion-838\">\n                                <div class=\"accordion-body bg-white\">\n                                    <p>It is important to distinguish between the working language of your workspace and the language of the sequences. The working language relates to your interface and use of the tool, whereas sequences may exist in different language versions depending on the available material.<\/p>\n<p>Lorraine\u2019s Toolkit sequences may appear in another language, as it is not always possible to find the exact material in the desired language, particularly due to copyright constraints, availability of formats, or sourcing from international catalogues. Remember: with Lorens, the heart of the experience is above all built on the power of images. The image remains the priority and, generally, the language of the country applies. When dialogue is essential for connecting with the tour narrative, subtitles are added.<\/p>\n<p>Finally, all sequences are regularly updated. It is therefore likely that a sequence in another language will become available in your own after some time of use.<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                                                                <h2 class=\"lorens-faq-category-title text-uppercase fw-900 c-blue mt-5 mb-3\">Using Lorens Toolkit during a tour<\/h2>\n                \n                <div class=\"accordion lorens-faq-accordion\" id=\"lorens-faq-accordion-840\">\n                                                                    <div class=\"accordion-item mb-3 border-0 rounded-0 overflow-hidden\">\n                            <h3 class=\"accordion-header\" id=\"lorens-faq-item-32829-heading\">\n                                <button class=\"accordion-button collapsed fw-900 text-uppercase\"\n                                        type=\"button\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#lorens-faq-item-32829-collapse\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"lorens-faq-item-32829-collapse\">\n                                    Can I choose which sequences to use during a tour?                                <\/button>\n                            <\/h3>\n                            <div id=\"lorens-faq-item-32829-collapse\"\n                                 class=\"accordion-collapse collapse\"\n                                 aria-labelledby=\"lorens-faq-item-32829-heading\"\n                                 data-bs-parent=\"#lorens-faq-accordion-840\">\n                                <div class=\"accordion-body bg-white\">\n                                    <p>Yes.<br \/>\nYou can <strong>select and organise the most relevant clips in advance<\/strong> according to your route directly within the application.<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                    <div class=\"accordion-item mb-3 border-0 rounded-0 overflow-hidden\">\n                            <h3 class=\"accordion-header\" id=\"lorens-faq-item-32838-heading\">\n                                <button class=\"accordion-button collapsed fw-900 text-uppercase\"\n                                        type=\"button\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#lorens-faq-item-32838-collapse\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"lorens-faq-item-32838-collapse\">\n                                    Can Lorens Toolkit be used with large groups?                                <\/button>\n                            <\/h3>\n                            <div id=\"lorens-faq-item-32838-collapse\"\n                                 class=\"accordion-collapse collapse\"\n                                 aria-labelledby=\"lorens-faq-item-32838-heading\"\n                                 data-bs-parent=\"#lorens-faq-accordion-840\">\n                                <div class=\"accordion-body bg-white\">\n                                    <p>Yes.<br \/>\nParticipants access the clips via the <strong>QR code generated for the tour<\/strong>, allowing smooth use <strong>regardless of group size<\/strong>.<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                    <div class=\"accordion-item mb-3 border-0 rounded-0 overflow-hidden\">\n                            <h3 class=\"accordion-header\" id=\"lorens-faq-item-32826-heading\">\n                                <button class=\"accordion-button collapsed fw-900 text-uppercase\"\n                                        type=\"button\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#lorens-faq-item-32826-collapse\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"lorens-faq-item-32826-collapse\">\n                                    Do I have to use a QR code for participants?                                <\/button>\n                            <\/h3>\n                            <div id=\"lorens-faq-item-32826-collapse\"\n                                 class=\"accordion-collapse collapse\"\n                                 aria-labelledby=\"lorens-faq-item-32826-heading\"\n                                 data-bs-parent=\"#lorens-faq-accordion-840\">\n                                <div class=\"accordion-body bg-white\">\n                                    <p>No.<br \/>\nIf your group is small, you can <strong>play the sequences directly from your personal interface in the application<\/strong>.<\/p>\n<p>The system works exactly the same way as it does for participants: the clips are already available on your device and do not require a connection during the tour.<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                    <div class=\"accordion-item mb-3 border-0 rounded-0 overflow-hidden\">\n                            <h3 class=\"accordion-header\" id=\"lorens-faq-item-32835-heading\">\n                                <button class=\"accordion-button collapsed fw-900 text-uppercase\"\n                                        type=\"button\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#lorens-faq-item-32835-collapse\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"lorens-faq-item-32835-collapse\">\n                                    How long does each sequence last?                                <\/button>\n                            <\/h3>\n                            <div id=\"lorens-faq-item-32835-collapse\"\n                                 class=\"accordion-collapse collapse\"\n                                 aria-labelledby=\"lorens-faq-item-32835-heading\"\n                                 data-bs-parent=\"#lorens-faq-accordion-840\">\n                                <div class=\"accordion-body bg-white\">\n                                    <p>Sequences are intentionally <strong>short (around 30 seconds to 2 minutes)<\/strong> so they fit naturally into the rhythm of a guided tour.<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                    <div class=\"accordion-item mb-3 border-0 rounded-0 overflow-hidden\">\n                            <h3 class=\"accordion-header\" id=\"lorens-faq-item-32832-heading\">\n                                <button class=\"accordion-button collapsed fw-900 text-uppercase\"\n                                        type=\"button\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#lorens-faq-item-32832-collapse\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"lorens-faq-item-32832-collapse\">\n                                    How many sequences are available for each destination?                                <\/button>\n                            <\/h3>\n                            <div id=\"lorens-faq-item-32832-collapse\"\n                                 class=\"accordion-collapse collapse\"\n                                 aria-labelledby=\"lorens-faq-item-32832-heading\"\n                                 data-bs-parent=\"#lorens-faq-accordion-840\">\n                                <div class=\"accordion-body bg-white\">\n                                    <p>Each destination typically includes:<\/p>\n<ul>\n<li><strong>100 to 150 sequences<\/strong><\/li>\n<li>taken from around <strong>50 to 100 films and television series<\/strong><\/li>\n<\/ul>\n<p>The clips are selected for their <strong>cultural relevance and strong connection to the location<\/strong>.<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                    <div class=\"accordion-item mb-3 border-0 rounded-0 overflow-hidden\">\n                            <h3 class=\"accordion-header\" id=\"lorens-faq-item-33042-heading\">\n                                <button class=\"accordion-button collapsed fw-900 text-uppercase\"\n                                        type=\"button\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#lorens-faq-item-33042-collapse\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"lorens-faq-item-33042-collapse\">\n                                    What should I do in case of an issue or failure when installing the Lorens app?                                <\/button>\n                            <\/h3>\n                            <div id=\"lorens-faq-item-33042-collapse\"\n                                 class=\"accordion-collapse collapse\"\n                                 aria-labelledby=\"lorens-faq-item-33042-heading\"\n                                 data-bs-parent=\"#lorens-faq-accordion-840\">\n                                <div class=\"accordion-body bg-white\">\n                                    <p>Lorens is compatible with 99.9% of devices. If an installation fails, it is not related to the phone model, but most often to an access path that needs to be identified.<\/p>\n<p>In the unlikely event that someone cannot install it, remember: you have an obligation of results, not of means. The essence of Lorens is to experience the sequences in the street. If one person cannot install the app, they can follow along with someone else. 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